> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://clockworks.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Order Changes and Cancellations


## Order Changes and Cancellations

This company processes all incoming orders immediately upon receipt. Thus, we cannot guarantee the ability to cancel or change an order once the customer submits it. In the event a cancellation or change needs to be made, send an email with the subject line ORDER CHANGE/CANCELLATION and we will do our best to accommodate the request. Again, we cannot guarantee that we will be able to cancel or change the order before it ships.

In the event an order ships that the customer wants to cancel, **do not open the package**. Mark it RTS (Return to Sender). A refund for the products will be given, however the shipping cost will not. **NOTE**: If the package is opened, we will treat it as a return. All [returns](https://www.clockworks.com/posts/clockworks-return-policy-guide) incur a 15% restocking fee. We also do not refund shipping charges.

Subsequently, if an order change ships, the customer will have two options for a resolution. The first option is to return the item with a note stating what is needed AND a check to cover shipping. This amount would be equally the same as to what was paid on the original order. Additionally, if a check is not sent in with the request the replacement will not be sent. The second option would be for the customer to purchase the correct item and keep what was already sent in the original order.

[post-content id=100711 shortcodes="true"]