Sending a Clock for Repair

Sending A Clock for Repair

Sending A Clock for Repair is easy because we here at clockworks.com need the movement alone. We get clock repairs shipped to us from all over USA and Canada. There is never a problem doing this as long as the movements are double boxed and well protected. Here are some guidelines on how to ship the movement and also what to expect.

Packing The Movement

Undoubtedly, the safest way to pack the movement is to box it up nice and tight with the hand shaft facing up. This is very important! Make sure the movement cannot bounce around inside the box. The next step is to pack that box inside another box. If sending it like this, there will be no problem getting it to us. It does not even have to be put together. Sending us a bag of parts and the movement plates is ok also. It does not matter as long as it's all there. Don't laugh, we have had this happen many times! We know how to put it back together, so don't worry.

Protect the clock hand shaft

When packing up the movement, take special care to protect the hand shaft as this is hard to correct if it gets bent. This is the shaft that the hands go on to tell the time. Pack the movement up well with newspaper and bubble wrap. If using packing peanuts make sure to put the movement inside a plastic bag first! Please do not let the movement get peanuts all up inside of it.

Again, when placing the movement inside the box make sure to place it in with the hand shaft pointing up. Once the movement is packed really well in a box, pack it again in another box with more packing material. The movement should not be able to bounce around inside the first box. Double boxing provides extra cushion for the movement as it travels to minimize the possibility of damage.

What not to ship us

We only need the movement itself. Do not ship us the dial, weights, pendulum, chime block or any other part that is not the clock movement itself. There is no point in sending back and forth parts that we do not need, to risk damage. The dial and pendulum get easily damaged when shipped, unlike the movement that ships well.

Sending the movement for repair by UPS

If you have a UPS account, or have access to ship it via UPS, just send it along after filling out the form. If it is a problem getting it shipped out, let us know the weight and dimensions of the box and we can email a UPS label for a low price. Shipping centers are unreasonably expensive when it comes to packing and shipping something. If boxing it up as described and ship it to us with the label provided, it will be substantially less cost than a place like Mailboxes, etc to pack and ship. Please email us at clockworks@clockworks.com with the weight and dimensions of the box if this sounds better. Of course, there is the option of go priority mail as well.

After the movement is packed up, please send it to: CLOCKWORKS 124 Goss Hill Rd, Huntington, MA 01050. Once you fill out the form, we will get notification that the clock is coming. You will receive an email confirmation of the form submission.

Clockworks
124 Goss Hill Rd
Huntington MA 01050
800-381-7458
clockworks@clockworks.com

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Updated on: 20/12/2024